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World's Largest Call Center Deploys AI to "Neutralize the Accent" of Indian Employees
Buy-n-Shoot NewsA French company that owns the largest call center in the world is using artificial intelligence software to "soften" the accents of its India-based agents in real-time as part of broader investments in the technology. As Bloomberg reports, the Paris-based Teleperformance outsourcing company that works with clients like Apple, Samsung, and TikTok invested $13 million earlier this year in Sanas AI, a "real-time speech understanding platform" that boasts so-called "accent translation" and background noise-diminishing services. In an interview with the website, Teleperformance deputy-chief executive officer Thomas Mackenbrock said that Sanas' technology, which the French company has gained exclusive rights to […]
