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Canon offers free repairs for black EOS R50 cameras with mode dial issue
DPReview News |
| Image: Canon |
Canon USA, Australia and Asia have issued a notice for owners of the black EOS R50 regarding a potential issue with the mode dial. The company apologized and is offering free repair services to those experiencing issues.
In the announcement, Canon says that a small number of R50 units may have a stiff or difficult-to-operate mode dial. It added that the dial may break and detach from the camera entirely in some instances. This issue only impacts the black model of the R50 and does not apply to the white version.
Canon provided specific serial numbers, allowing users to check if their camera may be at risk. Cameras with the first two digits of serial numbers between 19 and 23 are included in the batch of impacted units. The service advisory is for customers in Asia, Australia and the US.
So, what do you do if you own a black R50? Canon says that any black R50 with those serial numbers is eligible for a free inspection and repair. If you want to take advantage of the free service, you first need to create a Canon account and register your camera. Canon will perform free repairs for this issue until July 31, 2028.
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