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6 Very Effective Principles to Improve Your Customer Service & Make Your Clients Happy
Vandalay DesignPeople love good customer service, but really hate to get bad customer service.
Most people know the difference between good customer service and bad customer service. Your web design clients are no different. Treat them right, and they're more likely to come back (and bring repeat business with them). Treat them wrong, and they'll go away.
One aspect of customer service is common courtesy. Sadly, common courtesy seems to be going away. Let's take a look at some of the statistics about courtesy.
We live in a rude society. We're even rude when we work. According to statistics gathered by the Harvard Business Review, 98% of workers polled were treated rudely. (See The Price of Incivility by Christine Porath and Christine Pearson .)
In addition to courtesy, there are five other principles of customer service:
Customer service is important for any business, but it's especially important for freelancers. What many businesses don't realize is that most customers vote on the quality of your service with their dollars. Many of them won't tell you that they're unhappy. They'll just stop doing business with you.
In this post, I'll list the six customer service principles that every web designers should know. At the end, you're encouraged to share your own customer service tips.
The post 6 Very Effective Principles to Improve Your Customer Service & Make Your Clients Happy appeared first on Vandelay Design.
